Shipping Policy

At Mordant, a brand of Park International, we aim to provide a smooth, reliable, and timely delivery experience. This Shipping Policy outlines how your orders are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed the next working day.

  • In case of delays due to high order volume or unforeseen circumstances, we will notify you promptly.

2. Shipping Locations

We currently ship to:

  • All major cities and regions across India

  • International shipping (if applicable — let me know if you'd like to include this)

3. Delivery Time

Estimated delivery timelines:

  • Within India: 3–7 business days

  • Remote or rural areas: 7–10 business days

  • International delivery: Depends on destination and courier partner

Delivery times may vary due to weather, courier delays, or other external factors.

4. Shipping Charges

  • Shipping charges will be calculated at checkout based on your delivery location and order weight.

  • Free shipping may be offered during promotions or on orders above a specific amount (optional—tell me if you want to include this).

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or WhatsApp.

  • You can use this ID to monitor the status of your shipment through the courier’s tracking system.

6. Incorrect Address or Failed Delivery

  • Please ensure the shipping address is accurate at the time of placing the order.

  • Mordant is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

  • If a package is returned due to an incorrect address, reshipping charges may apply.

7. Damaged Packages

If your package arrives damaged:

  1. Do not accept the delivery (if visibly damaged).

  2. If accepted, take clear photos or videos of the package and product.

  3. Contact us within 48 hours so we can assist with replacement or claim processing.

8. International Taxes & Duties

(Include only if you ship internationally)
For international orders, customs duties, taxes, and import fees are the responsibility of the customer and may vary by country.

9. Contact Us

For any shipping-related questions or support, feel free to reach out:

📩 Email: mordant.info@gmail.com
📞 Phone/WhatsApp: +91 97936 64422